FAQs

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FAQs


COUNTRY TV ONLINE

FREQUENTLY ASKED QUESTIONS

 

How do I sign up?

Click on the Live TV/On Demand tab, then click on the Subscribe button and follow the instructions to set up your account.

 

Once I’ve set up my account, how do I access Country TV Live and Video On Demand?

When you have paid your first month subscription fee during the setup process, you will be automatically taken to the Country TV login page.  You will also receive an email containing a link to the login page.  We suggest you save this page as a favourite in your internet browser for easy access.  You can then login using the email address and password selected during the sign up process.

There is also a button for the Online Login on the Live TV/On Demand page of the website.

 

I don’t have Sky TV, can I get Country TV Online?

Yes you can, Country TV Online is a completely separate viewing platform to Sky TV.

We continually receive feedback from people who want to subscribe to the channel, but who don’t have Sky TV, and this is why we have invested in a new online platform, to give all of New Zealand the option to view Country TV either on the existing Sky broadcast platform, or on our new online platform.

 

I’ve forgotten my password. How can I reset it?

Click on the Forgotten Password link on the login screen to receive an email containing a link to reset your password.

 

Why have I not received any emails from Country TV Online?

Please check your junk folders and add countrytv.myoasis to your safe senders list.

 

How do I update my account details?

Visit https://countrytv.myoasis.co and click on Edit Profile in the Customer Information box

 

How do I update my credit card?

You can update your credit card by visiting https://countrytv.myoasis.co and clicking on Remove Credit Card in the Account Information box.  You can then load your new credit card by clicking on Setup Direct Debit. 

 

What happens if my credit card declines during the monthly billing cycle?

You will see an outstanding balance in your Account Information box, and to make the payment and reinstate your access, just click on Pay Now.

 

Who sees my information? Do you share it with anyone?

Please read our Privacy Policy.

 

Is my information safe?

Please read our Privacy Policy.

 

How does Country TV billing work?

Online subscriptions are paid monthly in advance. Your first subscription period starts when:

  • you create your Account, or if your Account commences with a free trial period, immediately after expiry of your free trial period; and
  • we charge the first monthly Subscription Fee to your Credit Card,

and continues to the end of the first full calendar month following the start date.

We do not currently charge for part periods which means that if you sign up part way through a month, the remainder of the current month is complimentary. 

After the first subscription period, subscriptions run on a calendar month basis.  On or after the 25th day of each month, but before the last day of the month, we will automatically renew your monthly subscription for the following calendar month and charge your Credit Card the monthly Subscription Fee unless and until you cancel your Subscription. 

Unless expressly stated otherwise, all Subscription Fees are GST inclusive.

 

How do I cancel my subscription?

You may cancel your Subscription at any time by visiting https://countrytv.myoasis.co and clicking the link to remove your credit card details.

To cancel with effect from the end of the current monthly subscription period, you must remove your credit card details before the 25th day of the month.  If your remove your credit card details on or after the 25th day of the month and your subscription has already renewed, cancellation will be effective from the end of the following month. You will not receive a refund of any fees or other amounts already paid when you cancel your subscription.

If your Subscription commenced with a free trial and you cancel your Subscription during the free trial period, cancellation is effective immediately and your access to the Country TV Online Service will be disconnected immediately.  If your Subscription did not commence with a free trial or you cancel your Subscription at any time after the end of your free trial, cancellation is effective at the end of the current monthly subscription period and your access to the Country TV Online Service will be disconnected with effect from the end of the current subscription month, providing you remove your credit card details before the 25th day of the month prior to automatic renewal of your subscription.  You will not receive a refund of any fees or other amounts already paid when you cancel your subscription.

 

How can I get a tax invoice/payment receipt?

If you require a copy of your invoice or payment receipt, visit https://countrytv.myoasis.co and click on the Statement tab.  Your invoices will be listed here, and can viewed or printed. 

 

How do I find my account number?

Visit https://countrytv.myoasis.co and view your account details in the Account Information box.

 

I am an existing Country TV subscriber through Sky TV.  Can I login to Country TV Online?

Country TV Online is a separate viewing platform to Sky TV and therefore requires a separate subscription.  Country TV Online streams Live TV plus Video on Demand. 

We are now offering to all of New Zealand the option to view Country TV on the existing Sky platform, or on our new online platform.

We continually receive feedback from people who want to subscribe to the channel, but who don’t have Sky TV, and this is why we have invested in a new online platform, to give everyone the opportunity to enjoy Country TV.

 

What can I watch on Live TV?

Country TV Live 24/7.

Check out our Programme Guide on our website, available to view or print.

 

Are all programmes that are screened on Country TV available on the Video on Demand service, or are only selected programmes available to watch On Demand?

From time to time there may be a title for which we have not been able to obtain the rights for the VOD platform, but this is a rare occurrence.  At worst, this could affect maybe one or two series in a whole year.  Of course, as an online subscriber, you do have access to Live TV which is identical to what is broadcast on the Sky platform. Plus you can rewind Live TV up to 6 hours even if you have not been watching the channel.

 

Can I download a show to watch later?

No, only online viewing of a show is possible.

 

Can I rewind a Live TV stream?  

Yes, there is a 6 hour rewind function available.  And the good thing is you don’t need to have already been watching the channel!

 

How long are programmes available to watch on the Video on Demand service?

The length of time a programme is available to view on demand varies according the individual licencing agreements.  The minimum period that a programme might be available for would be 14 days from the original broadcast date, but many programmes will be available for much longer, even up to two years for some titles.

 

Why has the episode I wanted to watch disappeared?

Some on-demand programmes have a limited rights period to be made available for viewing so will no longer be listed.

 

What device can I watch Live TV on?

Any internet connected device with a browser such as a PC, laptop, tablet, smartphone, etc.

 

Is there a Country TV Online app available?

At this stage, we do not yet have a timeframe for developing an app but we do plan to do so at some time in the future.

 

How do I contact Country TV?

Please check out FAQ’s here in the first instance.  If you cannot find the answer to your question, you can email us at onlinehelp@countrytv.co.nz